Privacy Policy

Last changed November 20, 2024

1. Information We Acquired

Individual Data

When you register an account or contact us, we may gather:

  • Age verification details
  • Contact information for support calls
  • Payment data for purchases (processed securely)
  • Username and email address

Game Data

We gather game progress and statistics, in-game purchases and virtual money, chat messages and communications, device information and technical specs to enable our gaming services.

Automatic Information

As you use our services, we automatically gather specific data:

  • IP address and location information
  • Type of browser and operating system; use patterns and preferences
  • Cookies and comparable tracking systems

2. Utilising Your Data

Based on your data, we:

  • Turn on gameplay, save progress, and keep leaderboards enabled
  • Examine use trends to improve game features
  • Send newsletters, updates, and answer questions on support
  • Guard user accounts, stop fraud and cheating
  • Meet legal requirements and enforce our rules

3. Sharing Information

Your personal information isn't something we sell. In these contexts, we might exchange information:

  • Third-party businesses assist us in running our services
  • Legal Requirements: Either legally mandated or to defend our rights
  • Business Transfers: Should a merger, acquisition, or asset sale occur
  • Consent: Should you specifically consent to sharing

Third-Party Consultations

Our game connects with:

  • Analytics tools including Google Analytics and others
  • Payment processors (Stripe, PayPal, etc.)
  • Social media channels for sharing
  • Cloud-based game data backup storage

4. Security of Data

Industry-standard security practices are followed:

  • Regular security audits and vulnerability assessments
  • Encryption of sensitive data in transit and at rest
  • Access limitations and staff training
  • Safe payment processing via approved vendors
  • Standard backups and catastrophe recovery protocols

Note: Although we work to guard your data, no transfer over the internet is absolutely safe.

5. Your Freedights and Decisions

Access and Control

You are entitled to:

  • Access your personal records
  • Correct erroneous data
  • Delete your account and records
  • Export your data
  • Opt-out from marketing mailings

Managing Cookies

Cookies are under your control via:

  • Browser settings and preferences
  • Our cookie consent banner
  • Third-party opt-out tools
  • In-game privacy rules

6. Data Retention

Depending on the kind of data, we keep your information for several times:

Data Type Retention Period Goal
Account Data Until account deactivation Service rendered
Game progression Until account deletion Game functionality
Purchase records 7 years Legal requirements
Support Communications 3 years Customer service
Analytics data 2 years Service improvement

7. Transfers from Internationally

Your information could be sent to and handled abroad apart from your own nation. We provide sufficient protection by means of:

  • Approved European Commission Standard Contractual Clauses
  • Enough decisions for nations with enough defence
  • Binding Corporate Rules for Internal Transfers
  • Certification programs and moral guidelines

8. Children's Private Rights

We especially care to guard children's privacy:

  • We do not intentionally gather data from children under thirteen
  • Parental permission is needed for users under sixteen in the EU
  • Limited data collecting for younger users
  • Improved security measures for child accounts
  • Parents can ask for deletion of their child's data

Please get in touch right away if you think we gathered data from a youngster without appropriate permission.

9. Marketing and Communication

Email Messages

We could forward to you:

  • Game updates and patch notes
  • Special events and competitions
  • Promotional offers and discounts
  • Community highlights and news

Opt-out Choices

You can stop receiving marketing emails by:

  • Clicking the unsubscribed link in any email
  • Updating your preferences in account settings
  • Notifying our support personnel
  • Responding "STOP" to SMS messages

10. Third-Party Links and Services

Links to outside services could abound on our game and website:

  • Social networking channels (Discord, Reddit, Twitter)
  • Payment systems and app stores
  • Analyses and advertising services
  • Wiki pages and community forums

Important: These outside third parties have privacy rules of their own. We advise you to go over their policies; we have no say over their methods.

11. Information Leaks

In the rare event of a data breach:

  • We will investigate and control the breach right away
  • Affected users will be contacted within 72 hours
  • Pertinent authorities will be alerted as necessary
  • We will offer advice on preventative measures
  • When suitable, a full incident report will be issued

12. Revised This Policy

We might change our Privacy Policy to reflect:

  • New services or features in our data practices
  • Legal or governmental criteria
  • Industry best practices

Significant changes will be reported to you via:

  • Email alerts for registered users
  • In-game announcements
  • Website banners and notices
  • Social media updates

13. Contact Details

Contact us for privacy-related enquiries or requests:

14. Legal Basis (EU Users)

For users in the European Union, we process your data based on:

  • Consent: Marketing communications, optional features
  • Contract: Account management, game services, payments
  • Legitimate Interest: Security, fraud prevention, service improvement
  • Legal Obligation: Compliance with laws and regulations

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Questions About Your Privacy?

We're here to help! Contact our privacy team for any questions or concerns about how we handle your data.

Contact Privacy Team